Spypoint SMART-8 User Manual Manual de usuario descargar pdf (Pagina 15)

Troubleshooting/ Error messages

TROUBLESHOOTING

Problem Possible solutions

Impossible to

turn on the

camera

• Verify if there are batteries in the camera.

• Verify if the batteries are correctly installed (p.7).

• Install the latest update (available on www.spypoint.

com under SUPPORT section).

• Replace alkaline batteries or recharge the lithium

battery pack.

The screen of the

camera turns off

•ThecameramaybesettoPHOTOorVIDEOmode

 andthescreenturnsoffafteraperiodof60seconds

in order to preserve battery life.

•The camera automatically resets itself to PHOTO

mode after 2 minutes of inactivity on the main menu.

• To return to the screen, press the ON/OFF button.

The camera does

not respond

• Remove the batteries and reinstall them (p.7).

• Replace alkaline batteries or recharge the lithium

battery pack.

The camera

works, but is

losing its time

and date settings

• The time battery must be replaced (p.7).

Impossible to

take photos/

videos

• Verify if there are batteries in the camera.

• Replace alkaline batteries or recharge the lithium

battery pack.

• Verify if the camera is turned on.

Impossible to

open the SMART-

SET software

(advancedcon-

guration)

•RightclickontheSMARTSETicon.Choosethe"Run

 asadministrator"option,thenclick"Yes".

No person/animal

on photos

• Sunrise or sunset can trigger the sensor. Camera

must be re-orientated.

• At night, the motion detector may detect beyond the

range of the IR illumination. Reduce sensitivity

setting (p.13).

• Small animals may trigger the unit. Reduce sensitivity

setting (p.13) and/or raise height of camera.

• Motion detector may detect animals through foliage.

• If a person or animal moves quickly, it may move out

 of the camera’s eld of view before the photo is

taken. Move the camera further back or redirect the

camera.

• Make sure the mounting post or tree is stable and

does not move.

Red light in front

of the camera

blinks

• Camera is set in TEST mode.

•Camera is set in PHOTOor VIDEO mode. The red

 lightinfrontofthecameraashesfor60secondsto

allow the user to leave without being photographed

or recorded.

The computer

can’t play videos

• The .MP4 video format requires the use of a video

player software compatible such as VLC, Windows

Media Player or QuickTime.

ERROR MESSAGE

Error message Possible solutions

Insert SD Card

The use of a memory card is required to record video

and photos.

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Spypoint SMART-8 User Manual Manual de usuario Pagina 15

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